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Outlook 365 – “Need password” but no prompt when clicked – issue

28 Aug

(below details are copy-pasted from Microsoft forum)

POST 1:

Some of our users’ outlook stop sync with exchange and ask for password, as shown in below image:

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							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue
							
						
					
			
		
	
			
	
	
	
	
	

	
	
	 
	
	
	
				
		
			
				
						
							Re: Outlook (365) Need Password - Issue

But when we press the “Need Password” button, nothing happens. there is no prompt.

to fix the issue, I clear entries in Credential Manager, Delete Temporary Files, unchecked “Use Cached Exchange mode”, restart system and check this again.

POST 2: (Confirmed accepted answer)

There are a number of reasons for this. First I would look inside the Office 365 admin portal to make sure your password expiration policy is not set to only a few days

If this is ok, setting the below registry key to 1 in below path often resolves it

Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Key: DisableADALatopWAMOverride (DWORD)

This key may not exist, we need to create it.

 
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Posted by on August 28, 2021 in Uncategorized

 

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